Sales Policy

Effective Date: February 7, 2025

At Footwear VIP, we are committed to providing a seamless shopping experience for all our customers. Our Sales Policy outlines important details regarding purchasing, payment, delivery, taxes, and other related policies that govern our online store. Please read this policy carefully before placing an order.

1. General Sales Policy

By purchasing from Footwear VIP, you agree to comply with the terms and conditions outlined in this policy. All orders placed on https://footwearvip.click are subject to availability and acceptance.

2. Products and Availability

  • Product Listings: We strive to provide accurate and up-to-date product descriptions, images, pricing, and availability on our website. However, due to the nature of our business, the availability of products may change without prior notice.
  • Product Information: We do our best to provide accurate information about the products, including size guides, color options, materials, and other relevant specifications. If you have any questions regarding a product, please feel free to contact our customer service team.
  • Product Availability: While we try our best to ensure products are in stock, sometimes items may be out of stock or discontinued. If an item is unavailable after placing an order, you will be notified promptly and offered a full refund or the option to select an alternative product.

3. Pricing

  • Price Accuracy: All prices listed on https://footwearvip.click are in U.S. Dollars (USD). Prices are subject to change without notice, and we reserve the right to correct any pricing errors that may occur.
  • Discounts and Promotions: We may offer discounts, promotions, and coupon codes on our website from time to time. Promotions are subject to availability and may have specific terms and conditions that apply. Discounts will be applied at checkout, and we cannot retroactively apply them to previous orders.
  • Sales Tax: All applicable sales tax will be calculated and added to your order based on your shipping address. Sales tax rates will vary depending on your state or locality and are calculated at checkout.

4. Order Process

  • Order Confirmation: After placing an order, you will receive an email confirming the receipt of your order. This is an acknowledgment that we have received your order, but not an acceptance of it. We reserve the right to refuse or cancel any order at our discretion.
  • Order Acceptance: Your order will be confirmed and accepted once payment is processed and the order is shipped. You will receive a shipping confirmation email with tracking details once your order has been dispatched.
  • Order Cancellation: Once an order is placed and confirmed, it may not be canceled unless it has not been processed or shipped. If you wish to cancel an order, please contact us immediately, and we will assist you based on the order status.

5. Payment Methods

We accept the following payment methods:

  • Credit and Debit Cards: Visa, MasterCard, American Express, Discover
  • PayPal: You can securely pay via PayPal.
  • Gift Cards: We also accept gift cards issued by Footwear VIP.
  • Other Payment Methods: We may offer other payment options as available, depending on your region.

6. Shipping and Delivery

  • Shipping Areas: We ship to the U.S. and select international locations. Shipping fees and delivery times will vary depending on your location.
  • Processing Time: Orders typically take 1-2 business days to process before being shipped. However, processing time may vary depending on product availability, order volume, and other factors.
  • Shipping Methods: We offer multiple shipping methods, including standard, expedited, and express shipping. The shipping method you choose will affect the delivery time and cost. You can select your preferred shipping option during checkout.
  • Delivery Times: Estimated delivery times will be provided at checkout based on your shipping address and the selected shipping method. Please note that these are estimates, and actual delivery times may vary due to factors beyond our control (e.g., weather, carrier delays, holidays).
  • Shipping Fees: Shipping costs are calculated at checkout based on your order size, weight, destination, and chosen shipping method. Shipping fees are non-refundable unless the return is due to an error on our part.
  • Tracking: Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your shipment on the carrier’s website.

7. International Orders

  • Customs and Duties: For international orders, the recipient is responsible for paying any customs duties, taxes, or additional fees imposed by the destination country. These fees are not included in the item price or shipping fees.
  • International Shipping: International shipping times may vary depending on the destination country and the chosen shipping method. Shipping fees for international orders are calculated at checkout.

8. Returns and Exchanges

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a return and exchange policy for eligible items. Please refer to our Refund and Returns Policy for detailed instructions on how to initiate a return or exchange.

9. Customer Support

If you have any questions about your order, need assistance with payment, shipping, returns, or any other issue, our customer support team is here to help. You can contact us using the following methods:

Our customer service team is available Monday through Friday from 9:00 AM to 5:00 PM (PST).

10. Limitation of Liability

Footwear VIP is not liable for any damages or losses that may occur as a result of using the website or making purchases through our online store. We are not responsible for any delays, shipping errors, or other issues beyond our control, including but not limited to weather, natural disasters, or transportation carrier disruptions.

11. Fraud Prevention and Security

We take security seriously and employ various measures to protect your personal and payment information. All transactions on our website are processed through secure, encrypted payment gateways. We monitor all orders for suspicious activity and reserve the right to cancel any order that appears to be fraudulent.

12. Privacy Policy

Your privacy is important to us. For information on how we collect, use, and protect your personal data, please review our Privacy Policy.

13. Changes to the Sales Policy

Footwear VIP reserves the right to modify or update this Sales Policy at any time without prior notice. Any changes to this policy will be posted on our website, and the revised policy will be effective immediately upon posting.

14. Conclusion

By purchasing from Footwear VIP, you acknowledge that you have read, understood, and agreed to the terms outlined in this Sales Policy. If you have any questions or concerns, please don’t hesitate to contact our customer support team for assistance.