Refund and Returns Policy

Effective Date: February 7, 2025

At Footwear VIP (https://footwearvip.click), we aim to ensure that every customer is satisfied with their purchase. If for any reason you are not completely happy with your order, we are here to help. Our Refund and Returns Policy explains how we handle returns, exchanges, and refunds.

Please read through this policy carefully before making a purchase, as it outlines important information regarding the returns process, eligibility, and conditions for refunds.

1. General Return Policy

We accept returns and offer refunds under the following conditions:

  • The item must be in its original condition, unused, and unwashed.
  • The return request must be made within 30 days from the date of receipt.
  • The product must be returned with the original packaging, tags, and labels intact.
  • All footwear must be tried on indoors and cannot be worn outdoors if they are to be returned or exchanged.

2. How to Initiate a Return

To initiate a return or exchange, please follow these simple steps:

  • Step 1: Contact our customer service team via email at info@footwearvip.click or call us at (916) 630-0580 within 30 days of receiving your order.

  • Step 2: Provide your order number, the reason for the return, and the product details (including size, color, and condition).

  • Step 3: Our customer service team will assist you in processing the return or exchange. We will provide you with a Return Authorization Number (RAN) and instructions for returning the item.

  • Step 4: Ship the item back to us, following the provided return instructions. The product must be returned to the following address:

    Footwear VIP
    PO Box 356
    Crystal Bay, Nevada (NV), 89402
    United States

3. Conditions for Returns

To qualify for a refund, exchange, or store credit, the product must meet the following conditions:

  • Unworn and unused: Shoes must not show any signs of wear, dirt, or damage. They should not have been worn outdoors.
  • Original packaging: Items must be returned in their original packaging with all accessories, tags, and labels.
  • Non-sale items: Only non-sale and full-priced items are eligible for returns or exchanges. Sale items or final sale products cannot be returned or exchanged.
  • Proof of purchase: A receipt or proof of purchase must be provided for processing the return.

4. Non-returnable Items

Certain items are not eligible for return or exchange due to health and safety regulations, including but not limited to:

  • Socks and hosiery
  • Clearance or final sale items
  • Customized products or personalized footwear
  • Gift cards

5. Return Shipping Costs

  • Return shipping costs: You are responsible for the return shipping costs, unless the item is defective or the return is due to our error (e.g., incorrect size, color, or damaged item).
  • Shipping charges: Original shipping fees are non-refundable unless the return is due to a defect or mistake on our part.

6. Refund Process

Once your return is received and inspected, we will process your refund according to the method of payment used for the original purchase.

  • Refund time: Refunds typically take 7 to 10 business days to process after we receive your returned item.
  • Refund method: Refunds will be issued to the original payment method used for the purchase. Please note that it may take several additional business days for the refund to appear on your bank statement, depending on your financial institution.

7. Exchanges

If you wish to exchange an item for a different size, color, or style, we recommend returning the original item for a refund and placing a new order for the desired product. If you need assistance, please contact our customer service team, and we will guide you through the exchange process.

8. Defective or Damaged Items

If you receive a defective, damaged, or incorrect item, please contact us immediately. We will assist you in resolving the issue by providing a replacement or refund, depending on your preference.

To ensure a smooth process, please provide:

  • Photographs of the defective or damaged item.
  • A description of the issue.
  • Your order number.

We will cover the return shipping costs for defective or damaged items.

9. Restocking Fee

In some cases, we may apply a restocking fee of up to 15% on returned items, especially if the product shows signs of being worn or used. This fee will be deducted from your refund.

10. Late or Missing Refunds

If you have not received your refund yet, please check your bank account and contact your credit card company. It may take some time before your refund is officially posted.

If you’ve done all of this and still have not received your refund, please contact us at info@footwearvip.click.

11. Cancellations

If you wish to cancel your order, please contact us as soon as possible. If the order has already been processed and shipped, you will need to follow the return process as outlined above.

12. Customer Service Contact Information

If you have any questions regarding our Refund and Returns Policy or need assistance with a return, exchange, or refund request, please reach out to our customer service team: